Clear guidelines to ensure a safe and trusted experience

Our terms set the standards for using the website responsibly, protecting both your safety and a reliable digital experience.

Table of Contents

Welcome to Artrivo (PVT) Ltd.

By accessing this website you accept these terms and conditions. Do not continue to use Artrivo (PVT) Ltd if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and all agreements. “Client”, “You” and “Your” refers to you, the person who logs on to this website and is compliant with the company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us” refers to our company. “Party”, “Parties”, or “Us” refers to both the client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the client in the most appropriate manner for the express purpose of meeting the client’s needs in respect of provision of the company’s stated services, in accordance with, and subject to, the prevailing law of Sri Lanka. Any use of the above terminology or other words in the singular, plural, capitalization and he or she or they are taken as interchangeable and therefore as referring to the same.

Cookies

We employ the use of cookies. By accessing Artrivo (PVT) Ltd, you agree to use cookies in agreement with Artrivo (PVT) Ltd’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas and make it easier for people visiting our website. Some of our affiliate or advertising partners may also use cookies.

License

Unless otherwise stated, Artrivo (PVT) Ltd and its licensors own the intellectual property rights for all material on Artrivo (PVT) Ltd. All intellectual property rights are reserved. You may access this from Artrivo (PVT) Ltd for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from Artrivo (PVT) Ltd
  • Sell, rent or sublicense material from Artrivo (PVT) Ltd
  • Reproduce, duplicate or copy material from Artrivo (PVT) Ltd
  • Redistribute content from Artrivo (PVT) Ltd

This agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Artrivo (PVT) Ltd does not filter, edit, publish, or review comments prior to their presence on the website. Comments do not reflect the views and opinions of Artrivo (PVT) Ltd, its agents, or affiliates. Comments reflect the views and opinions of the person who posts them. To the extent permitted by applicable laws, Artrivo (PVT) Ltd shall not be liable for the comments or for any liability, damages, or expenses caused or suffered as a result of any use of, posting of, or appearance of the comments on this website.

Artrivo (PVT) Ltd reserves the right to monitor all comments and to remove any comments that may be considered inappropriate, offensive, or cause a breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the comments on our website and have all necessary licenses and consents to do so
  • The comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party
  • The comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
  • The comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity

You hereby grant Artrivo (PVT) Ltd a non-exclusive license to use, reproduce, edit, and authorize others to use, reproduce, and edit any of your comments in any and all forms, formats, or media.

Billing Terms and Refund Policy

General

  • We, Artrivo (PVT) Ltd, offer the following products and services
  • Custom web and e-commerce solutions according to client requirements
  • Software as a service solutions on a Pay As You Go basis
  • All purchases are subject to our Terms of Service
  • Software as a service solutions can be purchased directly from the website
  • Different subscription plans may be offered depending on the client requirement
  • The subscription fee will apply regardless of how much or how often you access or use your subscription

Purchases via Website

  • Subscriptions can be purchased directly from the website and are managed and billed by Artrivo (PVT) Ltd
  • All purchases made through the website are processed securely via our third-party payment gateway provider
  • All transactions are handled over SSL and are PCI compliant. We do not store your credit card details

Payment

  • For custom web and e-commerce solutions, you must handle the payments according to your contract terms as agreed with you and Artrivo
  • For subscription solutions, you will be invoiced 15 days prior to your next billing date and you are expected to make the payment in full on or before your next billing date
  • You will receive a grace period of 15 days from Artrivo to make the payment in full from your next billing date
  • If any subscription fees billed to your account are not processed within the above-mentioned 15 days for any reason, your web solution shall be suspended automatically until the payment is made in full, and your web solution will show a services suspended notice by Artrivo
  • If subscription fees billed to your account are not processed within 30 days of your next billing date for any reason, your web solution shall be terminated. Your web solution will show a services suspended notice by Artrivo and you will be notified that your services are terminated. If you continue not to pay, all your data will be deleted from Artrivo servers after the next 30 days
  • In that event, we will give you notice of the variation at least 14 days before it comes into effect
  • If you do not cancel your subscription within 14 days of the notice of the variation, you will be deemed to have accepted the variation
  • You must notify us of any change to your payment method
  • We will assume your payment method is correct and will continue to bill fees and charges relating to your subscription by your nominated payment method

Promotions

  • We may offer special promotions, trials, discounts, offers, or coupons from time to time directly through Artrivo. It is your responsibility to read and understand those terms and conditions
  • Any such subscriptions will automatically roll over to a paid subscription unless cancelled at the end of the promotional period, or unless otherwise stated

Cancellation

  • For custom web solutions, you may cancel the contract according to your contract terms. You will be refunded according to the service contract as agreed with you and Artrivo
  • For subscription-based solutions, you may cancel your subscription at any time. We do not offer refunds or credits for unused subscription periods as subscription-based managed web and e-commerce solutions are in a SaaS license model on a Pay As You Go basis
  • Unless you cancel your subscription at least 72 hours before the start of your next billing period, you will be charged for the next billing period
  • After cancellation, you will continue to have access to your web solution for the remainder of your billing period
  • To cancel your subscription via the website, navigate to your account
  • We do not offer refunds or credits for unused subscription periods, accidental purchases, or any similar reason or event
  • If you require further details you may contact us